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  Professional Services & Consulting

In the professional services industry, digital transformation is more than a buzzword, it's essential. 

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Customers are demanding more from service providers and aren't afraid to turn to others. Looking inward, we also see that attracting and retaining skilled employees continue to remain challenging. As physical boundaries become a thing of the past, traditional firms with full-time staff and offices find themselves competing with solo consultants, gig workers, and virtual networks. It's no secret that the industry is at a pivotal moment of change. 

Challenges the industry is facing:

 

If we don't embrace change, we will start to experience challenges. 

 

These will be present both internally and externally. Internally, we already see that distance between teams has caused a disconnect between essential processes. Customer experience and service delivery are being affected by detached sales, service delivery, support, and finance. 

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Externally, we see an increase in global competition meaning more strain on effective resource allocation and management. Day-to-day operations continue to shift as both employees and clients adapt to accelerating technology. Let's take a closer look at the challenges:

 

  • There is prominent mismanagement of human capital and employee profitability.

  • The growth of companies is stagnating due to increased competition. 

  • Resource management is becoming difficult and complicated.

  • Attracting and retaining skilled employees is becoming difficult. 

Face the challenge 

Through the implementation of Certinias PSA solutions, you will be able to attain accurate data that is continuously updated and within a centralized repository.

 

Only then can businesses in the professional services industry adapt effectively to the ever-changing environment.

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+40%

Increase in accounting and billing

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+143%

Average year-over-year professional services revenue

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+39%

Average win ratio

Accurate forecasting

  • With built-forecasting capabilities, you will be able to perfect your resource planning and increase profitability.

  • Built staffing models will allow you to drive higher margins, quicker delivery and increase customer satisfaction. 

Reboot
growth

  • Get a lifecycle view of your current client base including key metrics.

  • Easily identify the best opportunities and respond quickly to market changes.

Automate and streamline

  • Automate all processes from sales to delivery. 

  • Track everything, including billing and expenses in multiple currencies. 

  • Automate compliance with new revenue recognition tools.

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