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Field Service Management solutions

Next to our expertise in the areas of sales, service and ERP solutions, Cloud Team has great expertize in the area of ​​Field Service Management (FSM). Cloud Team Company is therefore Consulting Partner of ServiceMax, the leading FSM solution provider.
The cloud FSM solution ServiceMax is, like Salesforce itself, built on cloud architecture and the ServiceMax developed mobile solutions make it ideal for users, such as service technicians, who travel frequently.

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ServiceMax

Cloud Team Company is the most experienced implementation partner of ServiceMax in the Benelux. Because Cloud Team combines the knowledge and experience of (field-) service management with extensive knowledge of related business processes, such as inventory management, contract management, finance and sales processes, we think further than others. This enables us to help you get even more from your field service team, for example by thinking along with you about optimizing your FSM process to help you achieve your primary business objectives.

Our ServiceMax solutions

Service contract management including price agreements, warranties, SLAs
Service plans and preventive Maintenance Management
Case-, SLA and escalation management (Salesforce Service Cloud integration)
Work order management, route planning, scheduling and workforce optimization ·
Spare partner, return, RMA & Stock Management·
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Integration with ERP & CRM

Because we have also experts in the field of CRM and ERP solutions, we can help you integrate your FSM solution with these other processes. Consider for example, automatic generation of invoices and integration with your financial system or better integration of your sales and service processes.
More information about ServiceMax: www.servicemax.com