Understanding AI in CRM and ERP solutions using Gartners’ AI Hype Cycle

Artificial intelligence (AI) has become a game-changer in various industries, including customer relationship management (CRM) and enterprise resource planning (ERP). These technologies have the potential to streamline operations, enhance customer experiences, and drive business growth.   To understand the role of AI in CRM and ERP solutions, it is crucial to explore the Gartner AI Hype […]

Navigating the Gartner AI Hype Cycle: Separating Myth from Reality

If you’ve attended any Salesforce World Tour event recently, you may have heard people talking about the “Gartner AI Hype Cycle”. While interesting, many don’t really understand how to interpret or make use of the concept. In this article, we’ll delve into the concept of the Gartner AI Hype Cycle, exploring its stages and how […]

Trends and insights for CRM AI and ERP AI in 2024

Insights show that in the upcoming years, there will be a big shift inside organisations and that the development of CRM AI and ERP AI will have a big impact on innovating business processes.